Here are a few terms that will assist you with your upcoming move in Milwaukee.
Accessorial (Additional) Services – services such as packing, unpacking, extra stop, or shuttle that you request to be performed (or are necessary because of landlord requirements or other special circumstances). Charges for these services are in addition to the transportation costs.
Agent – an affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.
Bill of Lading – customer’s receipt for goods and contract Bill of Lading – customer’s receipt for goods and contract for transportation. The customer’s signature acknowledges that the household goods can be loaded on the van and “released to the carrier.”
Binding/Non-Binding Estimate – a binding estimate is an agreement made in advance between the customer and the mover that guarantees the total cost of the move based on the quantities and services shown on the estimate. A non-binding estimate is the carrier’s approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and the final charges will be based on the actual weight and tariff provisions in effect on the day of the load.
Booking Agent – accepts the order for the customer’s move and registers it with the van line. The booking agent may or may not be the origin or destination agent.
Bulky Article – to ensure safe transportation, some articles included in a shipment (i.e., big screen TVs, motorcycles, hot tubs, etc.) require extra handling and/or blocking. Our tariff provides a schedule of extra charges for such articles.
Carrier – the moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.
Claim – statement of loss, damage, or delay to a household good shipment while in the care, custody or control of the carrier or its affiliated agent.
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